Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Name, mobile number, email address, and city/location when you fill our inquiry form or contact us.
• Medical Information: Condition or product type you enquire about, which helps us recommend the right garment.
• Measurement Data: Body measurements taken by our team during home visits for garment manufacturing purposes.
• Payment Information: Payment mode and transaction references (we do not store card details or UPI credentials).
• Communication Records: WhatsApp messages, call records, and inquiry form submissions.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Process your orders and manufacture garments to your measurements
• Coordinate home visits for measurement and delivery
• Send order updates, invoice, and delivery notifications via WhatsApp
• Manage refit requests within the 6-month refit policy period
• Improve our products and services based on feedback
• Comply with legal and regulatory obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following situations:

• With Your Doctor: If your doctor referred you and requests an update on your order status, we may share relevant information with their consent.
• Service Providers: We use EmailJS for form submission and WhatsApp Business API for communication. These services have their own privacy policies.
• Legal Requirements: If required by law or to protect our rights and the safety of others.

4. Data Storage and Security

Your information is stored securely on our systems. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Your measurement data is retained for as long as necessary to fulfil your orders and manage refit requests.

5. Cookies

Our website uses minimal cookies for Google Analytics to understand how visitors use our site. This data is anonymised and does not identify you personally. You can disable cookies in your browser settings at any time.

6. WhatsApp Communication

By providing your WhatsApp number, you consent to receive order updates, invoices, and service communications via WhatsApp. You may opt out at any time by informing our team. We will not send unsolicited marketing messages.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at +91 98710 01897 or via WhatsApp.

8. Children's Privacy

We do not knowingly collect personal information from children under 13 without parental consent. If a garment is being ordered for a minor, we collect information from the parent or guardian.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: